Privacy Policy

Effective Date: 16 February 2026

Who we are

Krumpld (“we”, “our”, “us”) operates the website https://mysite.krumpld.com/
Krumpld is a sole proprietorship operating from India. For privacy-related inquiries, please contact:
Email: legal@krumpld.com

1. Information We Collect

a. Information You Provide

When you use our website or place an order, we may collect:

  • Name
  • Phone number
  • Email address (for order-related communication)
  • Billing and shipping address
  • Order details (products ordered, order value, dates, and related information)

If customer accounts are introduced in the future, we may also collect:

  • Account login information (such as username and encrypted password)

b. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring URLs
  • Usage data collected via Google Analytics
  • Cookies related to cart functionality and login sessions (if accounts are introduced)

c. Transaction Data

For online payments, payment information is processed securely by our third-party payment processor (Razorpay, for example). We do not store your full payment card details.

For Cash on Delivery (COD) orders, payment is collected at the time of delivery.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support and respond to inquiries
  • Deliver transactional communications (order confirmations, shipping updates)
  • Prevent fraud and enhance security
  • Comply with legal, tax, and regulatory obligations
  • Analyze and improve website performance and user experience

We do not sell your personal data.

3. Payment Processing

We use the following payment methods:

  • Razorpay for online payments
  • Cash on Delivery (COD)

When you pay using Razorpay, relevant transaction data (such as your name, contact details, order amount, and partial payment information) is shared with Razorpay in order to process the payment securely. Your use of Razorpay is also subject to Razorpay’s own terms and privacy policy. We do not store your full card, UPI, or banking details on our systems.

4. Analytics

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

We use Google Analytics to understand how visitors use our website and to improve performance and user experience. Google Analytics may collect:

  • IP address
  • Device and browser information
  • Pages viewed and actions taken on the site
  • Time spent on pages and general usage patterns

You can manage or disable cookies through your browser settings and may use Google’s available opt-out tools where applicable.

5. Cookies

We use cookies and similar technologies to:

  • Maintain shopping cart sessions
  • Support core website functionality
  • Improve website performance
  • (In the future) enable account login functionality if accounts are introduced

You may disable cookies via your browser settings. However, some features of the website may not function properly if cookies are disabled.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • Order and transaction data for accounting, tax, and legal compliance in accordance with applicable Indian laws
  • Customer service records for a reasonable period to address queries and disputes

If user accounts are introduced, account-related data may be retained until deletion is requested, subject to applicable legal and regulatory requirements.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of personal data, where legally permissible
  • Object to or restrict certain types of processing, where applicable

To exercise these rights or raise any privacy-related concern, contact:

Email: legal@krumpld.com

We may require verification of your identity before responding to certain requests.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • SSL encryption for data transmitted between your browser and our website
  • Secure payment processing via Razorpay
  • Restricted administrative access on a need-to-know basis

We use reasonable technical and organizational measures to protect your personal information. However, no security system is impenetrable, and we cannot promise absolute security of data transmitted or stored online.

9. Third-Party Services

We may share your personal data with trusted third parties solely for the purposes described in this policy, including:

  • Payment processors (e.g., Razorpay)
  • Shipping and delivery partners
  • Analytics providers (e.g., Google Analytics)
  • Hosting and infrastructure providers that support the operation of our website

Some third-party service providers may process data outside India. Where such transfers occur, we rely on their security and data protection commitments.

These third parties are permitted to use your data only to provide services to us and are not authorized to use it for their own marketing purposes.

10. Marketing and Future Communications

At present, we do not collect personal data for newsletters or marketing communications.

If we introduce optional marketing communications in the future (such as product updates or brand announcements), we will do so only with your explicit consent. You will always have the option to withdraw consent or unsubscribe at any time.

11. Governing Law

This Privacy Policy is governed by the laws of India.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and the Effective Date will reflect the most recent revision.

Your continued use of the website after updates are posted constitutes acknowledgment of the revised policy.