Shipping & Returns
We aim to keep shipping, exchanges, and returns straightforward and transparent. If something feels off, we’ll help make it right.
Shipping
Once your order ships, you’ll receive a confirmation email with tracking details. Delivery timelines may vary slightly during launches, holidays, or high-volume periods.
Domestic shipping timelines usually range between 3–7 business days depending on your location.
Returns
Items must be unworn, unwashed, and returned in original condition with tags intact.
Once approved, refunds are processed back to the original payment method.
Exchanges
If you need a different size, reach out within 7 days of delivery and we’ll help coordinate an exchange.
Exchange requests depend on inventory availability at the time the return is received.
Damaged or Incorrect Orders
Please contact us within 48 hours of delivery with your order number and clear photos of the issue.
We’ll review the request and help resolve it as quickly as possible.
Support
For any questions around sizing, shipping, exchanges, or orders, contact us at hello@krumpld.com